Terms & Conditions

Welcome to the Littlebluewhale.nl terms and conditions. Please read through them carefully before using the site or placing your order. 

By using the Littlebluewhale.nl, you accept these terms and conditions in full, set out below. If you disagree with these terms and conditions, or any part of these terms and conditions, you should not purchase products from our website. 

1. Seller 

1.1 Little Blue Whale is registered with business registration number: 62590375 and VAT/BTW number: NL378513709B01 ("Seller"). 

2. Introduction 

2.1 These terms and conditions apply to all users of Little Blue Whale web site. 
2.2 If you register with our web site, we will ask you to agree to these terms and conditions. 
2.3 Our website uses cookies and by using our website, or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of our privacy and cookies policy of www.littlebluewhale.nl/privacyandcookies These terms and conditions will be valid for all your future transactions with Little Blue Whale. 2.4 Little Blue Whale reserves the right to revise or add to these terms and conditions from time to time, without any prior notice to you. Users are responsible for keeping themselves updated periodically by reviewing such changes in the terms and conditions. 

3. Disclaimer 

3.1 The items on your shopping cart are not reserved and may be purchased by other customers, if payment is delayed. 
3.2 Although we do our best to maintain and keep our Little Blue Whale web site up to date errors in the descriptions, images and pricing may occur. When such errors occur, we reserve the right to make corrections, but will try our best to avoid disappointing our customers. 
3.3 All pictures of products are from actual photographs. Differences in the colours of the products may occur, depending on the colour settings on your computer monitor or mobile phone. 
3.4 For orders from outside the Netherlands, Dutch law will be applicable; any disputes will be settled by the Dutch courts. 
3.5 We have the right to change the content of the website without any prior notice to the users. 
3.6 Items on Little Blue Whale web site are without any warranty. No claims will be accepted except that the buyer may return the purchased items subject to conditions (see the terms part 6. Returns and Exchanges). 
3.7 All of the products are intended to be used ONLY under the supervision of an adult. Please do not leave your child unattended with the products, especially with the pacifier clips. Check for wear and tear before each use. 

4. Shipping and handling 

4.1 Because our products are handmade, there may be some small variations in the shapes or packaging. 
4.2 Orders will be completed and shipped within 1-2 weeks, depending on the order size and number of current orders. 
4.3 Rush orders are available by special request and may incur additional charges for the production as well as the shipping. 
4.4 The orders are shipped via Post NL or DHL or similar carrier. For an estimate of the shipping time, this can be checked at: littlebluewhale.nl/shippinganddelivery. Little Blue Whale is not responsible for any delays or errors of the shipping agent (PostNL or DHL). 
4.5 Incorrect delivery addresses are the responsibility of the buyer(s) and may result in additional costs. 
4.6 To return your products, you should mail your products to: 
Little Blue Whale 
Vurehout 27 
1507EC Zaandam, The Netherlands*

*The address above is not visiting-address.

5. Payment and Pricing 

5.1 Prices shown on the Little Blue Whale website are in € (Euros) and are inclusive 21% of VAT. 
5.2 Prices referred to on the order are exclusive of postage or shipping costs. The shipping costs will be calculated and displayed in the shopping cart/check-out page. 
5.3 All orders require full payment, when the order is placed. Processing of the order only starts after we receive the full payment. 
5.4 Payments can be made via iDeal (NL), Bancontact (BE), SoFort (DE), credit card or Bank Transfer (Please use your OrderID as the payment reference. The order won't be ship until the funds have cleared in our account.). 

5.5 If you are a customer, who is paying with a credit card, which is not denominated in Euros, the final price will be calculated with the applicable exchange rate on the day your card issuer processes the transaction. 

6. Returns and Exchanges 

6.1 If you are not completely satisfied with the items received for any reason, please contact us within 3 (three) business days after receiving your order. 
6.2 Returned items must be new, unworn, unwashed and undamaged with the tags and original resealed Products returned without any prior notice, or in a condition unacceptable for resale will not accepted. You can return the items within 10 days after receiving your order. Please fill in the return form here www.littlebluewhale.nl/return. If more than 10 days has elapsed since your purchase, we cannot offer you a refund. 
6.3 Please pack the item in a good envelope or package. Shipping insurance is not required, but is recommended. 
6.4 Items which have been ordered with customised features or personalised with a name cannot be accepted for return. 
6.5 All items in the sale section are non-returnable. 
6.6 Little Blue Whale is not responsible for the shipping, tracking and insurance charges for returns and the buyer is responsible for these charges. Please note that duties, taxes, or any additional charges that may have been incurred, will not be refunded by Little Blue Whale. 
6.7 Little Blue Whale is not responsible for loss or damage during return shipping. We are unable to offer exchanges, so if you wish to purchase an alternative item, please place a new order at our online store. 
6.8 We will make reasonable efforts to refund for returned products (subject to the conditions detailed above) as soon as possible, 7 business days at the latest, after we receive the returned products. 

7. Copyright 

7.1 The logo, text, graphic text, graphics, photos, images, layout design, and data are the property of Little Blue Whale and are covered by copyrights. They may not be copied and used for commercial purposes. For press inquiries, please contact us via our e-mail: info@littlebluewhale.nl